ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?
Identifieur interne : 000091 ( Main/Exploration ); précédent : 000090; suivant : 000092ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?
Auteurs : Lisa C. Wan [Hong Kong] ; Elisa K. Chan [Canada] ; Xiaoyan Luo [Hong Kong]Source :
- Annals of tourism research [ 1873-7722 ] ; 2020.
Abstract
•During Covid-19, people are more willing to visit a hotel/restaurant with robots.•People think that robots in hotels/restaurants can lower interpersonal interaction.•Reducing interpersonal interaction can lower perceived viral transmission.•Chinese are more likely to visit hotels/restaurants with robots than Americans.
DOI: 10.1016/j.annals.2020.103069
PubMed: 33071394
PubMed Central: PMC7550303
Affiliations:
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